What Happens If Your American Style Fridge Freezer Cannot Be Fixed On The First Visit?

Finding out your American style fridge freezer cannot be repaired on the first appointment can be frustrating. Especially if you are worried about keeping food cold while the appliance is out of action.

A return visit does not usually mean there is a serious fault or that the appliance cannot be fixed. 

In most cases, the engineer has already identified the problem and simply needs to come back with the correct replacement part.

Finding The Cause Of The Problem

Even when the repair cannot be finished straight away, the initial visit is still an important part of getting the appliance working again. 

The engineer will inspect the fridge freezer, test key components and identify the cause of the fault. 

Once the issue has been confirmed, they will explain what has gone wrong and provide a quote covering both parts and labour. 

You can then decide whether you would like to go ahead.

Why A Return Visit May Be Needed

Many appliance faults are caused by common components that engineers regularly carry in their vans. This is why a good number of repairs are completed on the first visit. 

Sometimes, though, an American style fridge freezer needs a part that is not normally kept on board. 

This tends to happen more with older appliances or less common models. The replacement part has to be ordered directly from the manufacturer. 

Waiting For The Correct Part

Using the right part matters. Ordering the wrong component can cause further delays. This is why the fault needs to be properly diagnosed first.

Once the required part has been identified, the correct part is then ordered. Generally, this only takes a couple of days. Although some specialist parts can take longer depending on availability. If there is likely to be a wait, you will be kept informed.

What Happens Once The Part Arrives?

After the replacement part arrives, the team will contact you to arrange a convenient time to return. Because the fault has already been diagnosed, the follow up appointment is focused on fitting the new part and completing the repair. This makes the second visit much quicker than the first.

American Style Fridge Freezer Repair Service In Kent

At Herne Bay Domestics, we repair household appliances throughout Kent, including Sevenoaks, Sittingbourne, Birchington, Ashford, West Malling and Broadstairs. 

Our engineers work across all major brands including AEG, Hotpoint, Zanussi, Bosch, Samsung, Electrolux, LG, Beko, Whirlpool, Neff, Hoover and more.

We also repair washing machines, washer dryers, tumble dryers, dishwashers, ovens, hobs, cookers and other appliances. 

Our vans are stocked with commonly needed parts, so many faults are sorted on the first visit. Where a specific part needs to be ordered, we arrange a return visit as soon as it arrives.

Dealing With A Fridge Freezer Breakdown?

A second visit does not always mean a bigger repair. Often, it simply means a specific part needs to be ordered before the appliance can be fixed.

Our engineers at Herne Bay Domestics will identify the cause of the fault, keep you updated throughout the process and arrange a return visit once everything needed for the repair is ready.

Contact us today on 01227 361536, email repairs@hernebaydomestics.co.uk or visit our Herne Bay showroom to book a repair.